A great opportunity for a Senior Customer Success Manager to oversee strategic relationships with key enterprise clients at a leading AdTech business. This role is designed for a highly analytical and relationship-driven professional who can leverage real-world consumer spending insights to help advertisers achieve measurable growth and performance. The Senior Customer Success Manager will work cross-functionally with internal teams including Product, Analytics, Sales, and Media Operations to ensure seamless campaign execution, client satisfaction, and long-term account success. Key Responsibilities Manage a portfolio of enterprise clients, providing strategic guidance and support throughout the customer lifecycle. Partner with clients to define success metrics and ensure delivery of impactful, data-driven advertising campaigns. Translate complex data into actionable insights, informing client strategy and improving campaign effectiveness. Lead regular business reviews and performance presentations to senior client stakeholders. Identify and pursue opportunities for account growth, including renewals, upsells, and cross-functional expansion. Advocate for client needs internally, collaborating with product and operations teams to influence enhancements and resolve issues. Contribute to the development of scalable customer success practices and mentor junior team members. Required Qualifications 5–8 years of experience in customer success, account management, or client services within AdTech, MarTech, or a data-driven SaaS environment. Demonstrated ability to manage complex client relationships and drive results in a performance-based marketing environment. Strong analytical skills, with comfort working with campaign performance data and generating strategic insights. Exceptional communication and presentation abilities, particularly in executive-level client engagements. Ability to manage multiple priorities and stakeholders in a fast-paced, collaborative setting. Experience with card-linked offers, loyalty marketing or insights focused commercial roles is preferred.