Job Title
Receptionist/Administrator
Location
The Potteries Surgery
Salary
£24,960.00 depending on experience
Hours
25
Company Summary
Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care at scale. Our purpose is to improve access, outcomes and patient experience, empowering our colleagues to be the best for patients and each other because we CARE. Caring – we listen and, through compassion, understanding and an open mind, we support and empower people to have a healthier future. Ambitious – through determination and passion for transforming care, we redefine the future of primary care. Resourceful – creative, agile, lifelong learning committed to improving service quality. Excellence – we strive to be the best for patients, employees and NHS partners.
Responsibilities
* Respond to patient queries
* Manage appointment requests
* Signpost patients to services
* Maintain patient records and confidentiality
* Email, scan and code clinical correspondence
* Process prescription requests
* Use information systems to support efficient workflow processes
Qualifications
* Reception or customer care experience
* Excellent communication skills
* Basic PC skills – Word, Excel and email
* Ability to work within processes and procedures
* Commitment to confidentiality and data security
* Previous NHS experience desirable but not mandatory
Benefits
* Annual leave
* Learning management system
* Car benefit
* Cycle scheme
* Employee wellbeing services
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