Our client, a leading provider of compliance and reporting services within the UK property sector, is seeking an experienced Customer Success Manager to oversee national client relationships and lead a growing operations team. This role is ideal for someone who thrives in a fast-paced environment, is highly organised, tech-confident, and passionate about delivering exceptional service. Key Responsibilities * Manage and develop national client relationships * Lead client onboarding and ongoing service delivery * Support and develop the internal operations team * Resolve issues quickly and ensure SLAs are met * Improve processes and maintain high-quality reporting standards * Identify opportunities to grow revenue within existing accounts What We’re Looking For * Strong people manager with proven customer success or operations experience * Excellent communicator (phone, email, face-to-face) * Problem-solver who can work under pressure * Highly organised, process-driven, and confident using technology/CRM systems * Experience in the property sector or high-volume service environment is advantageous Application Process Due to the high volume of applications, only shortlisted candidates will be contacted. We encourage you to apply for future opportunities