The Encore culture not only attracts the brightest talent, but also industry recognition as we have been awarded Employer of the Year on many occasions. Our ambition is to be regarded as the most professional managing agent in the country – with a team of exceptional people who are energised by what they do. We are all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish, we can make all the difference.
As a Property Administrator – at Encore we call them Assistant Property Managers – you will be a key member of our Estate Management team, helping to ensure that our communities are well‑maintained and efficiently run. Your role will contribute directly to creating a positive experience for our clients.
This role comes with fantastic career growth opportunities, including the chance to step into a Property Manager position within our team in just 12 to 18 months.
What You’ll Be Doing
* Customer Service: Be the first point of contact for residents, handling queries, resolving issues, and keeping communication clear, friendly, and professional.
* Data Management: Keep the property management system (Qube) fully up‑to‑date, ensuring all information is accurate and organised.
* Maintenance Coordinator: Liaise with contractors, manage work orders, and ensure everything is done on time and to a high standard.
* Health & Safety: Ensure all health & safety legislation and company policies are strictly followed, keeping our estates safe and compliant.
* Financial: Help manage budgets, issue purchase orders, and assist with financial reporting to keep costs under control.
What You’ll Bring
* A proactive, solutions‑oriented mindset – approaching challenges with optimism and a focus on finding effective resolutions.
* Strong attention to detail – consistently delivering high‑quality work.
* A collaborative spirit – thriving in a team environment and taking pride in contributing to shared goals.
* Experience with systems like databases (Qube knowledge is a bonus) and confident use of Microsoft Office.
* Experience working with contractors and managing reactive maintenance (or the readiness to learn fast).
* Excellent customer service skills and the ability to build relationships with residents and clients.
* Excellent multitasking and time‑management skills.
* Good communication skills – clear and professional over the phone, in writing, or face‑to‑face.
Qualifications & Experience
* A good standard of education is essential.
* Property qualifications (e.g., IRPM Part 1) would be an advantage but are not essential.
* Previous experience in customer service and contractor management is desirable.
Benefits
* Great team environment – friendly, supportive, and fun.
* Growth opportunities – extensive training and development to advance your career.
* Competitive salary – £26,500‑£28,000.
* Benefits and a positive workplace culture where contributions are valued.
Working Arrangements
Work from the Nottingham office 4 days per week, with 1 day working from home.
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