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Application Support Analyst, oxford district
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Client:
Vector Resourcing
Location:
oxford district, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
Job Overview:
We are looking for a proactive and detail-oriented Application Support Analyst to join our support team. In this role, you'll provide first-line technical support to end-users, assisting with application issues, data queries, and access/configuration requests. Your ability to troubleshoot, communicate effectively, and maintain accurate support records will be key to ensuring a high-quality support experience.
Key Responsibilities:
* Monitor and triage incoming support tickets and phone calls.
* Respond to and resolve first-line support issues and service requests, escalating more complex problems as needed.
* Execute basic SQL queries to support data retrieval and issue resolution.
* Review and action system alerts and exception reports to ensure service reliability.
* Maintain accurate, clear documentation of support activity and troubleshooting steps in ticketing systems.
Skills & Experience Required:
* Previous experience in a software application support, IT support, or data analysis role.
* Basic understanding of SQL and relational databases, with the ability to run and interpret queries.
* Strong analytical and problem-solving skills with high attention to detail.
* Clear and effective communicator, capable of translating technical details for non-technical users.
* Self-motivated with the ability to prioritise tasks and work independently in a remote or hybrid environment.
Preferred Qualifications:
* Diploma or Degree in Information Technology, Computer Science, or a related field.
* Familiarity with IT ticketing systems (e.g., Zendesk, ServiceNow, Jira).
* Exposure to XML and APIs is a plus.
* Understanding of basic application monitoring and troubleshooting techniques.
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