Job overview
Shift Pattern:
Shift pattern is in development. Please note, this is subject to change based on service needs. Flexibility is required to support varying shift times and ensure adequate staffing across the department.
Department Overview:
The Emergency Department operates 24 hours a day, 365 days a year. In line with Department of Health guidelines, all patients must be seen, treated, and either discharged or admitted within four hours of arrival.
This is a fast-paced and high-demand environment. Staff will routinely be exposed to blood, bodily fluids, and other potentially distressing clinical situations. The role requires the ability to work under pressure, manage challenging interactions, and provide mutual support within the team. While support and reporting mechanisms are in place, staff should be prepared for occasional exposure to verbal or face-to-face aggression.
Main duties of the job
As a member of the Emergency Department (ED) reception team, you will be the first point of contact for all patients arriving at the department. You will play a vital role in ensuring that all patients are welcomed and registered promptly, efficiently, and with professionalism and compassion.
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Detailed job description and main responsibilities
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
Person specification
Training & Qualifications
Essential criteria
1. Good standard of general education including English Language and Maths of GCSE grades A-C
Desirable criteria
2. Attendance at Customer service course
Experience & Knowledge
Essential criteria
3. Experience of working in a busy environment
Desirable criteria
4. Previous experience of working in an NHS or public sector
Skills & Ability
Essential criteria
5. Excellent interpersonal skills allowing effective communication between internal and external customers
Desirable criteria
6. Experience of working in an Emergency Department
If you have problems applying, contact
Address Medicine Division