Customer Service Coordinator needed for a leading Whitstable employer, £25,000–£27,000, hybrid working and a varied 12‑month FTC.
Customer Service Coordinator
Location: Whitstable
Salary: £25,000–£27,000 per annum
Hours: Full‑time, 37.5 hours per week,
12-month contract
Our client, a well‑established organisation in Whitstable, is seeking a Customer Service Coordinator to join their busy Customer Services department.
This is an excellent opportunity for someone who enjoys working with customers and supporting a wide range of internal teams.
Why join our client?
* Competitive salary and hybrid working structure
* Supportive team environment
* A varied role working across quotations, orders and customer communications
* Working pattern: Mon–Thu 8:00–16:30, Fri 8:00–13:30
* Hybrid working available
* Opportunity to build product knowledge and develop professionally
About the role
You will play a key part in delivering high‑level customer service, ensuring all enquiries, quotations and orders are managed efficiently and professionally. Working across telephone, email and written communication channels, you will support both external customers and internal teams to progress orders through to shipment while maintaining strong relationships.
You will proactively follow up on quotations, understand pricing and margin, escalate complaints, and liaise closely with commercial, product, and procurement teams. You will also develop product knowledge to support basic technical queries, assist external sales teams, identify new sales opportunities, and contribute to ongoing service improvements.
Maintaining office and phone cover during working hours is essential, along with a flexible, team‑focused approach and willingness to support colleagues during busy periods, holidays or sickness cover.
Key responsibilities
* Process customer quotations and orders within KPIs
* Build and maintain strong customer relationships
* Ensure export compliance for all orders and quotes
* Follow up and negotiate on quotations
* Understand pricing and margin to secure orders
* Progress orders through to shipment
* Investigate and escalate customer complaints
* Develop product knowledge for basic technical queries
* Support external sales with customer information
* Share market intelligence internally
* Interface with customers and internal departments
* Identify and act on new sales opportunities
* Contact potential customers to present products/services
* Cross‑sell and up‑sell
* Maintain office and phone cover during working hours
* Undertake relevant training
* Support team service improvements
* Participate in reviews with the line manager
* Assist with sales and marketing projects
* Carry out additional duties when required
About you
* Customer service experience, including quotations and order processing
* Confident working with internal teams and external customers
* Strong communication skills across phone, email and written channels
* PC literate, including Word, Excel and Outlook
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
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