Hire and Sales Coordinator – Birmingham
Join GAP Group Limited as a Hire and Sales Coordinator in Birmingham. In this fast‑paced role you will be the first point of contact at our depots, building strong customer relationships and ensuring we meet hire needs.
Overview of the Role
We hire a range of equipment—including diggers, dumpers, and small hand tools—to companies in construction, utilities, and infrastructure. As a Hire & Sales Coordinator (HSC), you will:
* Process all hire desk administration and handle customer and supplier queries.
* Manage approximately 40‑50 incoming and outgoing hires per day.
* Ensure sufficient stock levels to meet demand and maximise sales opportunities.
* Load‑check vehicles and coordinate with depot drivers and fitters.
* Resolve customer complaints and supplier issues efficiently.
About You
* Previous experience in a high‑volume hire desk role is essential.
* Excellent customer service skills with a focus on increasing sales.
* Effective communication, strong organisational skills and keen attention to detail.
* Proficient IT skills and working knowledge of MS Office (Outlook, Excel).
* Strong team player who can work independently and take initiative.
* Experience or interest in plant & tool hire is a plus, but a passion for customer service and a drive to learn are most important.
Benefits
* Competitive salary and bonus scheme.
* Up to 25 days annual leave plus bank holidays.
* Option to purchase up to 5 additional leave days.
* Contributory pension scheme.
* Life assurance.
* Employee welfare fund (company‑funded social events).
* Cycle to Work scheme.
* Health & wellness programmes (well‑being hub, employee assistance helpline, annual flu jab).
So what next? If you fit the profile and are up for the challenge, we would love to hear from you. To apply, upload your CV and complete our short application form.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER.
#J-18808-Ljbffr