Belmont Recruitment are currently looking for a 3rd Line Support Engineer to work with a NHS Trust based in Norwich on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.
Key Duties & Responsibilities
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Provide 2nd and 3rd line technical support to Trust users
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Analyse, diagnose, and resolve complex hardware, software, and system issues
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Support and maintain Windows desktop and server environments (Windows 7/10 and Windows Server 2003–2016)
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Manage and monitor system performance, capacity, and alerts
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Administer backup and restoration procedures, including scheduling, monitoring, and escalation
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Support Citrix environments and core infrastructure services
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Assist with security administration, including patching, antivirus, and access control
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Escalate and manage issues with internal systems and third-party suppliers
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Ensure incidents and requests are logged, prioritised, and resolved in line with SLAs
Essential Requirements
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Relevant IT qualification, HND/HNC, or equivalent experience
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Strong experience supporting Microsoft server and desktop environments
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Experience working in a 3rd line IT support role
If this role would be of interest, please apply with an up to date CV ASAP