About The Role
As our new Facilities Assistant Manager, you will be the operational backbone of a prestigious CBRE client office in London, delivering exceptional Hard and Soft Facilities Management directly to the occupier. Beyond your local client site, you will act as a key player within our broader global workplace team, collaborating with and supporting FM colleagues across all regions of the world to drive global initiatives. Despite the high‑profile nature of the client site, we pride ourselves on a relaxed work environment, a collaborative team bond, and a genuine commitment to work‑life balance. This is a highly visible, hands‑on role where you will actively partner with site technicians to practically resolve issues (which includes occasional weekend work).
What You’ll Do
Operations & Service Delivery
* Hands‑on Diagnostics: Actively assist site technicians with in‑house maintenance tasks (M&E issues, small electrical works, water management, HVAC troubleshooting). Must be comfortable with physical tasks and working at heights (e.g., using ladders) to directly solve physical building issues.
* Proactive Building Management: Conduct site walkarounds, oversee remedial works, and ensure HVAC/plumbing operate effectively across office premises.
* Hard & Soft Services: Assist in managing PPM schedules and reactive repairs. Act as the subcontractor lead for all hard & soft services.
* Site Support: Lead minor projects and space changes. Support staff onboarding/offboarding, conduct site inductions, and manage the Mail Room.
Financial Management & Reporting
* Commercial Support: Take ownership of day‑to‑day financial administration. Request vendor quotes, raise Purchase Orders (POs), and process invoices.
* Budget Tracking: Actively participate in monthly accruals meetings to ensure accurate financial forecasting and budget alignment.
* CAFM & Contractor Liaison: Manage site logbooks and the CAFM system (Jira) for accurate work updates and routine PPM completion. Manage external suppliers, compare costs, and present monthly KPI reports to management.
Team Leadership, H&S, & Client Engagement
* Lead Operations: Supervise site‑dedicated cleaning teams, the Facilities Coordinator, the Mail Room, the helpdesk, and daily vendors. Oversee rotas, leave, and ensure SLAs are met.
* Mentorship: Cross‑train staff, guide them through complex procedures, and build a collaborative team environment.
* Statutory Governance & Emergencies: Ensure 100% compliance with H&S legislation (Risk Assessments, COSHH, RAMS, audits). Act as Fire Warden and First Aider, providing logistics support during emergencies.
* Relationship Management: Act as the primary escalation point for the landlord, client, and service providers. Collaborate in client governance meetings to enhance service lines.
What You’ll Need
Experience & Qualifications
* Relevant experience in a commercial Workplace/FM environment, with demonstrable supervisory experience.
* IWFM certification is highly desirable.
* Health & Safety: Must hold an IOSH Managing Safely certificate (or obtain within the first year). NEBOSH is a plus.
Technical & Practical Skills
* FM & Physical Aptitude: Practical understanding of Hard FM (M&E, HVAC, electrical, water). Willingness and physical ability to engage in manual work alongside technicians for fault diagnosis.
* Commercial Acumen: Exceptional organizational and mathematical skills to manage budgets, accruals, and calculate sophisticated figures for vendor management.
* Systems Fluency: Strong IT literacy, with experience managing helpdesk systems, Mac OS, and Google Workspace.
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