Job Description
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
First Line IT Support Analyst
Join one of the biggest names in men’s fashion in the UK as a First Line IT Support Analyst providing IT support, service desk and helpdesk technical support across hardware, software and network systems in a fast-paced environment.
If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Technician, 1st Line Support Engineer, Helpdesk Analyst, IT Support Engineer Technical Support Engineer
SALARY: Competitive Depending on Skills and Experience + Benefits
LOCATION: Scarborough, North Yorkshire (Close to A64, Seamer Train Station and Free Parking Onsite)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday 09:00 – 17:30
JOB OVERVIEW
We have a fantastic new job opportunity for a First Line IT Support Analyst to join a growing organisation with a strong focus on in-house IT support and technology services.
Working as a First Line IT Support Analyst you will deliver service desk and helpdesk support, troubleshooting hardware, software and network issues while ensuring excellent user support across the business.
As a First Line IT Support Analyst you will support IT infrastructure, manage user accounts and contribute to system improvements within a fast-paced and collaborative environment.
This role is ideal for someone passionate about IT support, technical troubleshooting and providing high-quality service desk solutions.
APPLY TODAY
Ready to make your next career move? Apply Now for our Recruitment Team to review.
DUTIES
Your duties as the First Line IT Support Analyst include:
* Provide IT Support: Deliver first line technical support via service desk and ticketing systems
* Troubleshoot Issues: Diagnose hardware, software and network problems efficiently
* Manage User Accounts: Administer Active Directory, permissions and account setups
* Maintain Systems: Support ongoing maintenance of IT infrastructure and secure environments
* Configure Devices: Set up user devices, systems and access requirements
* Document Solutions: Create technical documentation for fixes, processes and procedures
* Support Internal Systems: Assist with storage access and system administration tasks
* Ensure Security Compliance: Follow best practice in IT security and data protection
CANDIDATE REQUIREMENTS
* IT Support Experience: Previous experience in IT support, service desk or helpdesk environments
* Operating Systems Knowledge: Experience with Windows and Mac OS; Linux advantageous
* Technical Troubleshooting: Proven ability to diagnose and resolve technical issues
* Networking Fundamentals: Understanding of basic networking and infrastructure
* Microsoft Technologies: Experience with Microsoft Server, Active Directory and Group Policy
* Security Awareness: Knowledge of modern cybersecurity and secure IT practices
* Communication Skills: Strong interpersonal skills to support users effectively
* Organisation Skills: Ability to prioritise and manage workload in a fast-paced setting
* Proactive Approach: Positive, solution-focused mindset with attention to detail
* Driving Requirement: Full UK driving licence and access to own transport
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P14596
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