Customer Relations Specialist
Location: Gillingham, Dorset
Salary: £12.67 per hour
Working hours: 9am-5:30pm Monday- Friday, hybrid remote after training (2 day in the office)
Contract type: fixed term, initially until the end of the year
Start Date: ASAP
In this position you manage and process customer orders and provide information about products, services and order status. Proceed improvement initiatives, challenge processes and seek new opportunities to increase customer relations efficiently. All training will be provided.
What you will be doing:
* Dealing with and responding to customer inquiries via tele, web, email
* Proactively look for solutions
* Follow up on customer interactions
* Managing and reporting on customer accounts
* Filing records or interactions and transactions
* Updating quality management system
* Communicating with internal departments
Who we are looking for:
* Excellent communications skills
* Positive and proactive approach
* Customer focussed mind set
* High level of attention to detail
* Ability to work in a fast paced, diverse and multi-cultural environment
* Team spirit
Previous experience working in a customer facing environment or working with CRM/supply chain processes is desirable.
Interested?
If this sounds like a role for you, please get in touch!
Call us: 01278 557575 / 01935 478800
Text us: 07939826914 / 07730218845
Hit apply now or send your CV directly to southwestcitycentrerecruitment.co.uk
City Centre Recruitment gets to know candidates – It’s all about having the right people! Our consultants are available to advise, guide and support you throughout the entire recruitment process.
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility. City Centre Recruitment is an equal opportunities employer. City Centre Recruitment is acting as an employment business in relation to this vacancy.
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