Here at Bower Mount Medical Practice, we are looking to recruit a friendly and enthusiastic individual to support patients and clinicians as a receptionist/administrator.
Main duties of the job
The role would include welcoming and helping patients at our reception desk, and patients contacting the Practice via telephone, dealing with online triage requests, as well as supporting the Practice with other administrative tasks.
About us
We are a friendly team responsible for the care of circa 11,000 patients.
Our mission is to provide professional, accessible, quality healthcare services for our patients, providing the best possible outcomes for our patients in a safe and welcoming environment. We strive to be a modern general practice, offering a wide range of services. We aim to use technology in an effective and efficient way to improve our administration, patient contact and clinical activity. We are keen to invest in our staff team, to develop their skills and knowledge.
We are situated in central Maidstone, and offer free parking for staff.
Job responsibilities
Job Summary:
Provision of efficient reception service for patients and clinicians.
Liaison with outside agencies and services on behalf of patients and clinicians.
Triage patients as per practice protocols and guidelines.
Support other team members to ensure that workload is fairly covered and shared.
Answer telephone calls quickly and efficiently as per practice guidelines and protocols.
Deal with administrative tasks to support the Practice in delivering high quality patient services.
Key Tasks may include:
Answer incoming telephone calls to the Practice.
Check patients in for appointments.
Deal with e-mails sent to practice generic e-mail address.
Understand and use EMIS clinical system as per practice guidelines.
Deal with patient queries and requests.
Manage patient registrations/deductions and associated admin.
Deal with TASKS on EMIS and Anima.
LRU referrals.
Person Specification
Qualifications
* GCSE in Maths and English A-C grade, or equivalent.
* NVQ in Customer Service.
Experience
* Experience of working in a customer service environment.
* Experience of working in General Practice, would be beneficial.
Required skills
* Strong communication skills both verbal and written.
* Adaptable to change.
* Organisational skills.
* Competency in using IT.
* Able to work at pace with focus on accuracy.
* Knowledge of Emis, Docman, Anima, and other clinical systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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