We're looking for people who share our values (compassion, accountability and optimism) to help us provide high quality care to the patients, carers, families and local communities we serve. We specialise in providing NHS mental health and learning disability services.
So what can we offer you in return?
We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.
You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.
As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.
If you like the sound of that, then come and join our team.
Job overview
We are recruiting for a Band 5 IT Telephony Engineer role. This role will be based across Sussex covering various sites throughout the area,. Main responsibilities would include but not limited to resolving software and hardware issues and configuring of new and existing mobile phones, supporting the Networks Team and assisting with Trust projects as required.
The Trust is embarking on a move to cloud provisioned services including Azure, M365 and Ring Central.
Experience with Android and Apple Mobiles devices would be beneficial but full training will be provided.
You will be required to travel to various sites across the trust so access to your own transport is essential
Main duties of the job
To provide 2nd /3rd line Technical Support facility for all Trust IT users keeping the users and other IT staff fully informed of the progress of calls that they have raised with the Help Desk. Maintaining clear, high quality records on actions undertaken in support of resolving user incidents. Updating the Help Desk application and other IT staff on these actions.
Working for our organisation
The Connectivity / Telephony team is part of the Trust's Digital team and provides day to day operational support for all Trust wide area and local area services as well as support to the Unified communication platforms.
Detailed job description and main responsibilities
Job responsibilities
* Manage the development of Standard Operating Procedures/technical documentation in the area of focus for this role.
* Determine the cause of escalated software or hardware problems, arrive at a solution and implement appropriate actions to remedy for all users.
* Support other teams within Sussex to deliver connectivity elements of projects
Person specification
Qualifications
* Relevant IT qualification or equivalent experience
* Relevant Networking or Telephony Qualifications
Knowledge/Experience
* Good understanding of Telecoms inc Mobile
* Significant experience working as a 1st or 2nd Line Support Engineer
* Experience of working with or in conjunction with a Networking Team
Skills
* Required to communicate and liaise with other staff members both within the Digital team and across the Trust
* Experience working in or with an NHS organisation
Sussex Partnership NHS FT is committed to supporting a diverse workforce that reflects our communities. Our workforce is currently under-represented from Black and Minority, Ethnic and disabled communities and we would welcome applications from these communities.
We regret that we are unable to advise candidates if they have not been shortlisted. If you have not heard from us within three weeks of the closing date please assume that you have been unsuccessful on this occasion.
In the event of an excessive number of applicants the Trust reserves the right to close this vacancy earlier than indicated.
Sussex Partnership NHS Foundation Trust takes its responsibilities for the safeguarding and protection of children and young people and vulnerable adults very seriously and expects this of all its employees and bank workers. The Trust works with adult and children’s social care to ensure that the integrated service has systems in place to equip staff and bank workers with the knowledge and skills to recognize abuse, and take action to safeguard and protect vulnerable adults and children and young people. It is expected that all staff and bank workers familiarise themselves with the appropriate structures and policies and with the Sussex child protection and safeguarding procedures and the Sussex multi-agency policy and procedures for safeguarding vulnerable adults and undertake the relevant essential training and further training appropriate to their role.
Successful candidates are normally offered salaries at the bottom of the relevant salary range. However, where previous or equivalent NHS experience in a similar role can be demonstrated and evidenced, this may be taken into consideration when setting the starting salary.
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