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Guest Relations Manager - New Hotel & Events Venue, Preston
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Client:
Location:
Preston, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
352d8a3872c5
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Elle R Leisure is excited to be opening Longridge House, a stunning new hotel and wedding venue set in the
heart of the Lancashire countryside. We are looking for an experienced and passionate Guest Relations
Manager to play a key role in helping us create exceptional guest experiences from day one.
Boasting 23 bedrooms, two exclusive cottages, three event spaces, 2 bars and a restaurant, Longridge House
will be a premier destination for high-end weddings and bespoke events, as well offering exceptional dining
and hotel experiences that match the elegance and charm of the venue.
Who we are
Elle R leisure is a true independent multi concept operator. We have been trailblazers for the last 20 years and
are still progressing and expanding in the North west hospitality industry. Our venues include the Alberts
Restaurants, Dukes 92, Woodlands Hotel, Soughton Hall, Hello Hotel and now Longridge House.
The Role:
As Guest Relations Manager, you will be at the forefront of providing excellent guest service, ensuring that
every visitor’s experience is seamless and memorable. You will oversee the welcome team and housekeeping,
and work closely with the Sales, Events, and F&B teams to create a cohesive and outstanding guest journey.
This role is ideal for someone who enjoys variety, thrives in a cross-functional environment, and takes pride in
delivering exceptional hospitality.
Key Responsibilities:
- Guest Experience: Manage guest check-ins and check-outs, reservations, communications and
address any special requests to ensure an outstanding guest journey.
- Housekeeping Oversight: Ensure rooms are clean, ready, and meet the highest standards for guest
comfort.
-Team Collaboration: Work with the Sales, Events, and F&B teams to ensure a smooth, integrated
guest experience across all areas.
-Training & Support: Assist with cross-departmental training to ensure team members are
knowledgeable and ready to assist in all hotel operations.
About You:
-Proven experience in guest relations or management within a luxury hotel or events venue.
-Strong leadership skills with the ability to inspire and motivate a team.
-Exceptional communication skills and a passion for delivering a first-class guest experience.
-Ability to think on your feet and solve problems quickly and efficiently.
-Experience working in a cross-functional, dynamic team environment.
-A positive, proactive approach to hospitality with a genuine desire to create memorable guest
experiences.
Why Join Us?
-Be part of an exciting new opening in a beautiful countryside location.
- Work within a supportive and dynamic team dedicated to creating exceptional experiences.
- Competitive salary and opportunities for career growth within Elle R Leisure.
- Enjoy the unique chance to shape the future of Longridge House and leave your mark on this
extraordinary venue.
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