We are seeking a results-driven, strategic Cluster Sales Manager to lead and drive the sales
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
function across three unique hospitality properties: This role requires a dynamic and adaptable leader with a proven track record in utilising MICE, corporate,
group and event sales, capable of managing multi-site operations and cultivating long-term
client relationships.
Key Responsibilities:
Sales Strategy & Execution
* Develop and implement a unified sales plan tailored to the needs of each property
while ensuring collective revenue targets are met.
* Manage B2B and B2C pipelines, focusing on MICE, corporate contracts, leisure
groups, weddings, and private events.
* Identify new market opportunities and partnerships to drive incremental revenue.
* Build tailored sales strategies for each venue, leveraging each sites unique identity.
Client Relationship Management
* Build and maintain relationships with corporate clients, event agencies, travel
partners, and local businesses.
* Conduct client meetings, sales calls, site visits, and attend networking/trade events to
promote the venues.
* Ensure exceptional client servicing from enquiry through to post-event follow-up.
Team Management & Collaboration
* Lead and support on-property sales executives or coordinators across the three
venues.
* Collaborate with marketing, revenue, and operations teams to align messaging and
execution.
* Provide regular training and support for team members to elevate service and
conversion standards.
Revenue & Reporting
* Own sales targets and forecasting across all venues with accurate tracking of
performance metrics.
* Prepare and present regular reports to senior management including pipeline activity,
lead conversion, and booking pace.
* Use CRM tools (e.g., Opera, Delphi, Salesforce, or similar) to manage sales activity
and reporting effectively.
Marketing Support & Brand Alignment
* Work closely with the marketing team to support seasonal campaigns, digital
advertising, and brand activation efforts.
* Ensure all sales materials and client communication are aligned with each property's brand
Requirements:
* Minimum 8+ years in a senior sales role within hospitality, preferably with multi-site
or cluster experience.
* Demonstrable success in corporate, MICE, and group event sales.
* Strong knowledge of local and international corporate travel and event markets.
* Exceptional interpersonal, negotiation, and presentation skills.
* Experience with CRM and event management software (e.g., Delphi, Opera,
Salesforce, Triple Seat).
* Ability to travel between sites and work flexibly, including occasional evenings or
weekends for events or site visits.
* Drivers Licence & own car is essential
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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