Salary: £11,091
Working hours: 16 hours per week, 10:00 – 13:00 or 14:00 – 17:00
Location: Paignton, Devon
Contract type: 6 month Fixed Term Contract
Holiday: 25 days plus Bank Holidays; benefits include EMCOR FLEX Benefits
Role Overview
Act as the point of contact for customers, EMCOR UK employees, and third‑party suppliers for work order requests. Handle queries, log requests, and liaise with stakeholders to ensure timely completion of work and delivery of excellent customer service.
Responsibilities
* Answer telephone calls from customers in a polite and friendly manner; take relevant information and raise jobs.
* Book operatives on site following the access process.
* Liaise with subcontractors and operatives to schedule appointments/repairs.
* Ensure those completing work orders have the correct information required.
* Prioritise emergency works.
* Build positive relationships with the wider team.
* Administer the CAFM system for PPM and reactive maintenance, and new work requests.
* Adhere to account document management processes and ensure all compliance paperwork is stored correctly.
* Answer queries promptly and respectfully; keep data updated regularly.
* Perform administrative duties and record reported breakdowns and tasking requests accurately.
* Maintain clear communication lines with facility staff and end‑user community to provide excellent customer service.
* Undertake customer satisfaction questionnaires of completed works and record feedback; forward negative feedback to the appropriate manager.
Qualifications & Skills
* Practical experience in an FM operational environment is preferable.
* Computer literate.
* Ability to communicate effectively and build relationships at all levels.
* Personable, approachable, flexible attitude and a good collaborator.
* Highly organised.
* Calm under pressure and able to multi‑task effectively.
Benefits
* 25 days holiday + Bank holidays.
* Holiday Buy Scheme – up to 5 days a year.
* Industry leading Maternity & Paternity Policies.
* Refer a Friend scheme – worth £500 per referral.
* GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining.
* Extensive Learning & Development opportunities, including opportunities for progression.
* Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
* Bike To Work Scheme.
* Paid volunteering and charity days.
* Employee Assistance Programme – providing guidance and advice on personal, health, legal and financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, irrespective of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe a diverse and inclusive workforce fosters creativity, innovation and better problem‑solving. We are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in building a better world at work.
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