Overview
Operations Manager, £45,000 - £48,000 per annum, 40 hours per week (5 days).
Do you obsess about the detail? Do you consistently strive for excellence? Do you have sound financial acumen? Then lets talk. We are looking for an experienced Hotel Operations Manager to lead, inspire and motivate the operational teams in our hotel to deliver exceptional customer service and drive commercial results. As our Hotel Operations Manager, you will be working closely with the General Manager to drive excellence throughout the hotel. Ensuring seamless guest experiences and upholding brand standards will be at the heart of your day to day activities. By collaborating with your department heads you will maximise commercial results, maintain a safe and secure environment for our guests and team, and enhance employee engagement.
Responsibilities
* Lead, inspire and motivate the operational teams to deliver exceptional customer service and drive commercial results.
* Collaborate with the General Manager and department heads to drive excellence across the hotel.
* Ensure seamless guest experiences and uphold brand standards in day-to-day operations.
* Maximise commercial results while maintaining a safe and secure environment for guests and staff.
* Promote and enhance employee engagement across departments.
Requirements
* Proven experience in hotel management, with a track record of success in delivering exceptional guest service.
* Strong leadership skills with the ability to motivate and empower team members.
* Excellent communication, interpersonal, and problem-solving abilities.
* In-depth understanding of hotel operations and guest satisfaction.
* A passion for hospitality and a relentless commitment to excellence.
Benefits and rewards
* Exclusive discounts for you, your friends and family: Valor team member rates at UK hotels from £30 Bed and Breakfast; discounted stays for friends and family; 50% dining discount in restaurants and bars; free meals on duty; access to high-street discounts; up to 40% savings on bikes with Cycle To Work Scheme; generous refer-a-friend bonuses starting at £250.
Health and wellbeing
* Wellness activities – healthy lunches, wellbeing walks, pay day treats, and the annual #HealthyHabits campaign.
* Employee Assistance Programme, free confidential advice 24/7 for you and your family.
* Healthcare Cash Plan options from £5 per month.
Career growth
* Fully funded apprenticeship programmes.
* Internal development programmes to support growth within your role.
* Monthly and annual team member service awards to recognise achievements.
How to apply
Fancy joining our team? Click Apply Now.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
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