Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. The role Receive referrals from internal officers; to allow you to autonomously devise and co-ordinate tailored support plans that deliver collaborative sustainment activities inclusive of the tenant and key stakeholders to resolve any issues that may put the tenancy at risk. To work with the most complex and challenging tenants when they are in crisis and at risk of losing their homes Key Requirements Sound knowledge of housing and welfare legislation, regulation, case law and policy in relation to the provision of housing and financial advice services. Extensive knowledge of the reasons for tenancy failure and how it impacts on both the landlord and tenant both socially and economically. Have substantial experience of maximising income for people from a range of sources. Extensive experience of developing and delivering intensive support plans and undertaking casework. Skills & experience Minimum Level 2 qualifications in subjects relevant to the role. Have, be working towards, or willing to work towards Level 3 qualification related to housing management and social housing practices. At least 2 years demonstrable experience working in the social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience. Additional Information The Councils offer a range of staff benefits: pension generous leave entitlements starting at 25 days plus bank holidays (pro-rata) flexible working, where appropriate Employee Assistance Programme access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more Interview date - Thursday 19th & Friday 20th March 2026. What next? Need further information on the duties of the post? Please contact Claire Jones (recruiting manager) on 01527 64252 ext 2621 or email claire.jones2@bromsgroveandredditch.gov.uk If this role interests you please select the 'Apply’ button. If you experience difficulties applying online then please contact HR recruitment team at recruitment@bromsgroveandredditch.gov.uk. This post is exempt under the Rehabilitation of Offenders Act 1974 and as such appointment will be conditional upon the receipt of a satisfactory response to a check of criminal records via the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. Attached documents Job Description & Person Specification