Vacancy – Planning, Performance and Resource Analyst, Hull based
37 hours, competitive remuneration and benefits package including free and discounted rail travel, company pension scheme, 25 days' annual leave plus Bank Holidays, health cashback scheme and 50% gym paid membership fees.
*Closing date 11 July 2025*
Hull Trains is an open-access operator running seven daily services to London King's Cross from Hull, Brough, Howden, Selby, Doncaster, Retford and Grantham.
Now in our 24th year of operation, we are an institution in the Humber region with a commitment to both our customers and the local community.
Our colleagues are what set us apart: local people, working for a local company, providing first-class services to the community.They love working for Hull Trains, and this is evidenced by our high retention levels and our passion for promoting career progression. We have countless examples of people who have progressed through our ranks and now hold senior positions within the business.
We are dedicated to equality and diversity, with a workforce made up of 50% male and 50% female colleagues, and the highest percentage of female drivers in the country. In September 2024 we were honoured to be awarded the prestigious Great Place to Work Award at the National Rail Awards for our commitment to our people and achieving outstanding engagement scores of 84%; furthermore we were awarded the Top Employer of the Year Award at the 2023 Women in Rail Awards for our commitment to equality and diversity.
Hull Trains was the first rail operator in Great Britain where journey levels exceeded pre-pandemic levels.We now provide more passenger services on larger trains than ever before and are transporting record numbers of passengers on board.Our Paragon fleet is also one of the most modern and environmentally friendly on the UK's rail network.
We are a company that is on the up! A proud local employer with a team of onboard and head office colleagues, who are not only committed to delivering excellent customer service but also dedicated to the city of Hull and the surrounding communities.
We're excited to be planning our future with further growth; a future which you could be a part of…
Would you like to join our journey?
We are recruiting for a Planning, Performance and Resource Analyst.
What you will be expected to deliver:
* Through a full understanding of train planning principles, produce; issue; and distribute robust, efficient diagrams that take due care to ensure that all train planning parameters are adhered to.
* Develop plans for amended schedules in response to Network Rail possessions including provision for replacement buses where necessary as directed by the Planning & Performance Manager.
* Maintain records and forecasts that can be used to support other areas of the business such as the engineers and reservations teams and external partners such as the maintenance providers and any other team as required by the Planning & Performance Manager.
* Provide ‘off the shelf' timetables for seasonal variation and restricted access scenarios.
* Act as the focal point for all short and medium term access planning.
* Support the work of the Planning & Performance Manager by attending meetings and retaining familiarity with the possession strategy and performance of the timetable.
* Advise East Coast Digital Railway lead on Performance and Timetable issues.
* Actively participate and contribute to performance improvement of the train service.
* Assist with other activities within the Operations & Customer Experience Team as required by the Planning & Performance Manager.
* Produce weekly Engineering Work Circulars for National Rail.
* Produce amended train crew diagrams which adhere to the companies Terms and Conditions. Meeting Short Term and Very Short Term Planning requirements.
* Short Term Planning (STP) via Voyager Plan within agreed timescales and Very Short Term Planning (VSTP) alterations as required.
* Deputise for the Planning and Performance Manager as required.
* Produce short term rosters in line with amended timetables to ensure resource is planned on a short-term basis.
* Produce short term training rosters where required to support the wider operations team.
* Provide cross cover for the Resourcing Assistant, familiarising yourself with their work activity.
* Provide support to the wider office and assist with ad hoc projects when required.
* Provide On Board Manager contingency support duties.
* Carry out On Call duties.
The knowledge or experience you will need:
* Educated to a good standard (A level or above).
* A good understanding of train planning principles, performance and resource planning techniques.
* A comprehensive understanding of rostering principles, terms & conditions and roster development.
* On Board Manager competency or willing to train towards.
* An excellent working understanding of Voyager Plan and able to construct reports and improve report presentation and readability.
* Excellent communication skills to engage with all levels of staff, internally and externally.
* Able to demonstrate an excellent level of computer literacy (Especially Word, Excel and Power point).
At Hull Trains we are committed to encouraging equality of opportunity, diversity and inclusion at every level in our business, and ensuring an inclusive and open working environment.
The aim is for our workforce to be truly representative of all sections of society and our customers, to help us to better understand their needs and to deliver more creative and innovative solutions.
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