Department: CSG - Casualty (EL/PL / Complex Injury / Disease / Fraud / Motor Injury / Vehicle Hire and Damage)
Location: Newport
DAC Beachcroft is excited to be expanding our national Motor Injury team with several new Supervisor opportunities.
Our Motor Injury team is known for its forward‑thinking approach and market‑leading expertise—not just in handling claims from a litigation standpoint, but in going further. We continuously track behaviours, analyse emerging trends, and translate these insights into tailored strategies that help insurers stay ahead. Our work doesn’t just respond to the market; it actively shapes it.
What you will do
* Direct supervision and management of a team of handlers responsible for volume pre‑litigated and litigated cases.
* Technical supervision of claims and delivery of day one training with ongoing training in line with the Motor Injury induction process.
* All interim and performance reviews, including probation reviews, absence management, cascading and communication of information, motivating and engaging the team and overseeing their well‑being.
* Ensure files are run proactively and effectively to conclusion by the relevant lawyer, with appropriate SLA and deadlines met.
* Ensure that lawyers carry out work effectively to meet the needs of the clients and the commercial requirements of the firm.
* Address and manage emerging risk or compliance issues raised by lawyers within a case in conjunction with the Team Partner.
* Effective allocation of work among the team to meet the skills and technical knowledge of the individual while ensuring profitable work for the firm and client.
* Raise and deal with any complaint or any escalated risk or compliance issue appropriately.
* Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
* Handle a caseload of pre‑litigated & litigated injury claims and achieve measures.
* Maintain awareness of the firm’s strategies and plans, maintain and develop technical knowledge through training sessions and appropriate publications.
* Handle confidential information in line with the firm’s data security protocols.
Who you are
* You will be a qualified Solicitor or CILEX Lawyer with the ability to conduct litigation, or you are nearing the end of your training contract or Solicitor Apprenticeship.
* Have demonstrable experience of handling a caseload that includes personal injury, credit hire or similar case types.
* Have a high level of personal compliance with client SLAs, protocols and KPIs.
* Good people‑management skills, including the ability to motivate, coach and mentor team members at all levels.
* IT skills – be IT literate with a good working knowledge of Excel and Word.
* Prioritisation and organisational skills – strong ability to organise your own time, identify priority tasks and know when to ask for help.
* Analytical skills – the ability to critically look at factual evidence, identify what is not right or ordinary.
* Commercial sense – the ability to know the principle or law but also know when it is worth pursuing it.
* Interpersonal skills – the ability to get on with a team, speak to a customer on the phone and meet a client.
* Resilience – the ability to stand your ground in a telephone negotiation and receive feedback, and to manage your own caseload with competing demands of the team.
* Be a positive and approachable role model.
* Aptitude to learn – ability to retain knowledge and put into play new skills.
* Good oral and written communication skills.
* Demonstrates alignment with the firm’s cultural principles (Clear, Creative, Determined and Supportive).
What's in it for you
* High levels of flexibility and a great work‑life balance.
* A well‑rounded remuneration package (private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits).
* Opportunities for growth and progression including professional funding.
* In‑person and remote social events.
* Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities.
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.
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