We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area.
You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.
The Role:
As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.
You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
What you'll be doing:
* Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
* Acting as a trusted point of contact for customers
* Building relationships with local authorities, community groups, and partner agencies
* Using data insights to improve services and ensure compliance with legislation and regulations
* Supporting neighbourhood improvements and shaping services based on the voice of our customers
* Maintaining accurate customer records and ensuring data is used responsibly
* Promoting SNG's values and culture of collaboration, safety, and inclusion
What we're looking for:
* Experience delivering tenancy, lease, or neighbourhood management services
* Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
* A collaborative approach, working across teams and with external stakeholders
* Good knowledge of landlord services and the ability to apply this in practice
* A customer-first mindset, with a track record of achieving positive outcomes
* Confidence using digital tools to support service delivery
* A full driving licence and access to your own vehicle