Service Coordinator
Fleet
Full time, Permanent
£28,000, increasing to £30,000 after successful passing of probation
* Do you have experience in working within a fast-paced service administration/service coordination role?
* Do you live locally to Fleet and are happy to work from an office 5-days per week (09:00-17:00)?
* Are you experienced in managing work schedules for engineers?
* Are you also experienced in quoting for work, raising POs and invoicing?
IF you can say YES to all of the above, then we would definitely like to hear from YOU!!
We are keen to engage with local candidates who can ideally answer YES to all of the above questions. The successful applicant will be joining a fantastic company which has seen superb growth in recent years. This is an opportunity for someone to be part of a lovely team, where the person will be responsible for carrying out administration duties across the Service and Repairs Department and reporting to the Service Manager.
Duties will include:
* Communicating with customers and maintaining internal CRM and database systems.
* Assisting with H&S RAMS in coordination with H&S manager.
* Managing work schedules for Service Engineers.
* Repair quoting and follow up, liaising with clients & organisation of engineers/sub-contractors.
* Raising purchase orders for the procurement of service and repair parts/sub-contractors using QuickBooks accounting software
* Raising invoices, as required, for repairs/call outs using QuickBooks accounting software.
* Supporting colleagues during holidays/sickness/busy periods.
* Maintain compliance with all company policies and procedures.
* Perform related duties as assigned by Line Manager/Director.
Education and/or Work Experience Requirements:
* Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
* Excellent computer proficiency (MS Office, Excel and Outlook)
* Preferred experience in QuickBooks or similar accounting package.
* Qualifications in GCSE English, Math’s preferred, but relevant job experience can also be suitable.
* Preferred experience in service delivery, office organisation and business processes.
* Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
* Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Physical Requirements:
* Ability to safely and successfully perform the essential job functions consistent with high levels of concentration.
* Ability to maintain regular and punctual attendance.
* Must be able to communicate confidently & politely both in person and via the telephone with both customers and colleagues.
* Must be able to work as part of a team.
* Must be able to lift and carry small packages
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