Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions for the Aerospace industry, are recruiting for an Operations Coordinator – AOG Logistics to be based at their offices in the London, Heathrow area. On offer: * Competitive salary package, up to £36K, depending on experience * Healthcare Cash Plan, including dental and vision * Incremental holidays based on length of service, with an additional day off for your birthday * Contributory pension scheme * Life assurance * Employee Assistance Programme * Free on-site parking * Opportunity to grow expertise through ongoing coaching, training and development sessions * Working Hours: Monday to Friday, 09.00 – 18.00 Main Purpose of the Role: The Operations Coordinator – AOG Logistics will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import & export process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers. Duties and Responsibilities of the Operations Coordinator – AOG Logistics: * Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers. * Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements. * Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries. * Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system. * Ensure compliance with all statutory aviation requirements, health and safety policies, and the companies Quality Management System. * Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business To be Considered: * Proven AOG import or export freight forwarding operations experience * Thrives in a fast-paced, customer-driven environment. * Demonstrates a solid understanding of UK customs law and procedures. * Has experience with Customs Declaration Service and knowledge of Cargowise (preferred). * Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel. * Ideally has Dangerous Goods compliance certification. * Can work independently, using their initiative to assess data and propose solutions. For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry