Overview
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This range is provided by emh group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location: Based at the head office – Memorial House, Coalville, Leicestershire
Hours: 35 hours per week, Monday to Friday, on a rota basis (8.00 am – 6.00 pm). Various hours available – full and part time positions
Salary: £26,722 per annum (RFJ 4). Pro rata for part time positions
The Role
The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration. You will learn on the job, so housing experience is not required, but a background in contact centre work is helpful. An excellent telephone manner is essential; there are no scripts, so you will need to be empathetic, professional and comfortable with technology. You should be able to demonstrate your written communication skills via emails and web portal queries, in addition to handling calls.
The post will be based at our newly refurbished head office in Coalville, Leicestershire. After successfully passing the probationary period, there will be flexibility to work from the office and from home.
If successful, you’ll join a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working and private healthcare options, with a strong emphasis on health and wellbeing. You’ll have opportunities to grow and develop personally and professionally, and you’ll be helping people and communities across our region to thrive. We have a state-of-the-art, flexible workspace with great people and a great environment.
About Us
emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves on high-quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country.
Our values – Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
Our package for this role includes:
* Competitive salary
* 34 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time). The call centre is closed on bank holidays and between Christmas and New Year
* Contributory Social Housing Pension Scheme (emh contributions matched up to 8%)
* Health Cash Plan and Enhanced Employee Assistance Program (provided by BHSF)
* A range of training and development opportunities
* Opportunities to work flexibly and from home where the business needs allow
Qualifications
Educated to GCSE level in Maths and English. A good understanding of IT packages. Call centre experience is desirable.
How To Apply
Please apply online with an up-to-date CV detailing how you meet the requirements of the person specification.
“We reserve the right to close or extend closing dates depending on application numbers; early applications are encouraged.”
Additional context
emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. We have been providing good quality affordable homes since 1946, and we help create communities where you can feel safe and supported.
We Do This By
* Listening to residents’ ideas about service delivery and involving them in shaping our services
* Providing support services and sheltered housing to help residents live securely and independently
Seniorities and Type
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Non-profit Organization Management
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