An excellent opportunity to join an established, forward thinking and growing business. Our client is seeking a dedicated and enthusiastic Customer Service Executive to join their team. The ideal candidate will be responsible for providing exceptional customer service, resolving enquiries, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.
Fostering a collaborative culture where every team member is valued and empowered to contribute to their success, you will be joining a great team of individuals. Join our client in delivering outstanding customer service, making a positive impact.
As a key player in the organisation you will have the opportunity to turn every interaction into an opportunity to exceed expectations. You will have a natural affinity for customer service with a genuine desire to go the extra mile.
Your varied role will include the following:
Acting as the initial point of contact for customers via telephone and email
Managing orders
Maintaining customer and product information, including setting up new customers
Working with the Internal team to ensure a smooth process for customers
Providing general product information to customers
Creating sales invoices and supporting with any queries
Supporting the marketing function as required with customer mailings
Supporting stock management of the warehouse including booking goods ...