Moderation Project Manager, Player Care - Monopoly GO!
Join to apply for the Moderation Project Manager, Player Care - Monopoly GO! role at Scopely
Moderation Project Manager, Player Care - Monopoly GO!
Join to apply for the Moderation Project Manager, Player Care - Monopoly GO! role at Scopely
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Scopely is looking for a Project Manager for content moderation to serve on and elevate our new casual game, Monopoly GO!, team in Spain, the UK, or Ireland.
At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
The Monopoly GO! team is one of our key franchises and has just become one of Scopely’s largest games. The teams sit globally, with the bulk of their members located throughout Spain and the US.
What You Will Do
As the Moderation Project Manager, you will be single-handledly responsible for setting up the systems, defining the policies and guiding the work of a small outsourced team to design a safe chat experience for our players.
* Utilise project management skills to oversee the entire lifecycle of game-related content moderation projects
* Set up systems to allow for efficient workflows and quick identification of high risk content
* Define moderation and escalation policies based on outcomes and prioritise player value at every level of design
* Manage a team of external outsourced moderators, including training and performance monitoring
* Partner with the wider Player Care to ensure that the documentation and processes allow for a seamless experience across different player touchpoints
* Contribute to the success of the game through innovative technology and processes to ensure that the chat is a core part of the player experience
* Employ data analysis competencies to monitor and report on project metrics and KPIs to ensure deliverables meet the highest quality standards
* Work in close partnership with Product and Technology stakeholders, ensuring clear communication and effective management of timelines and deliverables
* Provide holistic insights leading to direct improvements of player experience in the game
What We’re Looking For
* 3+ years of project management experience, ideally in the tech industry
* Experience with online content moderation, either professionally or casually
* Proven track record of successfully managing projects from inception to completion based on business case and expected impact
* Proven leadership abilities with experience working across different teams in a dynamic environment
* Experience with data and BI presentation tools (Looker, Tableau, …)
* A passion for making players enjoy world class mobile, social and casual game
At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!
About Us
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee With Buddies,” among others.
Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer experience across multiple platforms--from mobile, web, PC and beyond.
Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.
Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.
Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.
Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.
For more information on Scopely, visit: scopely.com
Notice to candidates: Scopely, Inc and its affiliates will never request payment or ask for financial information as a condition for applying to a position or receiving an offer of employment. All official Scopely, Inc. recruiters only use email domains that end with @scopely.com.
Our official website is www.scopely.com. Please only apply to positions posted on our official website and ensure the recruiter only communicates via the official email domain.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice.
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Information Technology
* Industries
Entertainment Providers
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