All candidates should make sure to read the following job description and information carefully before applying.
Cisco Network Design Engineer Quinton (Birmingham) - Hybrid
Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UKs critical digital infrastructure, drawing on decades of experience in mission critical communications and technology.
With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution.
Key Responsibilities
* Support the Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities.
* Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella.
* Work as part of a dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks.
* Respond to problems escalated via the NRTS/Highways Technology Service desk/NOC and progress the issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/ customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs.
* Update and document Service Requests on a Remedy system.
* Participate in a 24hour call out rota for outside of normal working hours support.
* Maintain uptodate product and technology knowledge.
* Escalate product defects to the appropriate Business Division or third parties.
* Attend customer meetings, build relationships, manage difficult situations, and negotiate conflict resolution.
* Advocate for the customer during system outages/impairments and priority setting towards Telent for open issues.
* Maintain customer satisfaction by providing services fully compliant with the KPI.
* Deliver support; synchronize and communicate between Technical Support team, NOC, and customer. Ensure proper customer followup and escalation.
* Facilitate identification of control mechanisms and critical action/recovery paths for system components.
* Provide proactive maintenance by monitoring and anticipating network performance to avoid issues/outages.
* Conduct network performance analysis to assess impact of problems and solve customer servicerelated issues.
* Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards the engineering team.
* Notify anomalies with respect to products and their operational configurations to avoid known issues in NRTS and National Highways Corporate Network.
* Analyze technical documents for applicability and propose action plans.
Key Objectives
* Deliver to agreed service standards including monitoring and tracking of SLA's/KPIs.
* Support Corporate Network project for Cisco ISE, ASA and Umbrella.
* Provide Network Design and architect responsibilities.
* Provide required Management Information & regular management updates.
* Qualitative input into databases to track and manage standard and bespoke processes.
* Design and implement new SDWAN solutions.
* Monitor network performance.
* Produce network support documentation.
* Create workarounds, solutions, and mitigations for identified issues.
* Escalate identified issues requiring detailed analysis to product manufacturers.
* Implement approved configuration changes.
* Obtain appropriate documentation in connection with the customer's request.
* Attend customer, supplier and team meetings as required.
* Undertake special projects or task/process ownership as requested.
* Analyse event information for trends and patterns indicating performance degradation.
* Support Problem Resolution Manager with trend analysis for proactive problem management.
* Attend Tier1 &2 National Highways Corporate sites as required.
* Participate in oncall rota to provide outofhours remote support for National Highways NRTS and Corporate LAN Network.
Required Skills & Experience
* Sound technical understanding of Cisco ISE, ASA and Umbrella.
* Skills in Cisco switches and routers and Meraki devices.
* Proficiency in maintenance and firmware upgrades.
* Knowledge of Infrastructure Security, network management tools, MPLS, SDWAN, VPN, and routing protocols.
* Understanding of data, network and transport layers, IPv4/6, TCP and emerging protocols.
Values and Behaviours
We are guided by our values and behaviours: Be Inclusive, Take Responsibility, Collaborate, Be Customerfocussed.
What We Offer
A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We nurture the talent that makes this happen, by our ongoing commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to be themselves and to thrive at work.
Additional Benefits
* 26 days annual leave, plus public holidays, with the option to buy up to 10 days or sell six days each year.
* Company pension scheme.
* A range of family friendly policies.
* Occupational health support and wellbeing portal. xxuwjjq
* Discounts on cinema, restaurants and shopping with Telent Reward scheme.