Are you a proactive insurance professional with a keen eye for risk management and people-centric approach to customer service? This role is leading on all things insurance at a housing association as part of their Finance team, ensuring their insurance framework is robust, compliant, and optimised for the future. In this role, you won’t just be managing policies; you’ll be the driving force behind improving the risk culture, challenging liability where necessary, and ensuring every claim is handled with efficiency and care. This role is based at their HQ in Chatham, Kent with opportunities for home working, and free on site parking for your office days. What you'll be doing: Manage the end-to-end internal claims process for all divisions, collaborating with brokers, insurers, and internal stakeholders to achieve the best outcomes. Lead the charge on improving insurance risk management. You’ll develop mitigation plans, analyse claims history for trends, and present insightful reports to the Leadership Team. Maintain and evolve an effective insurance framework that provides total assurance that the organisation meets all legal and statutory requirements. Lead quarterly updates and the annual premium renewal process; you must be someone who will proactively challenge brokers to achieve better value without compromising on coverage.What you need to bring: Proven experience in insurance risk management or claims handling Strong analytical skills (identifying trends, etc.) The ability to challenge the status quo and push for better outcomes High proficiency in Microsoft Excel and Word Ideally experience working in social services, social housing, public sector, local authority, or similarWhy you'll love this job: Salary £34,806 Generous holiday entitlement of 28 days plus 8 bank holidays Pension 6% matched contributions Annual bonus Regular social eventsIf you feel confident to lead the insurance strategy for this well-established and growing housing association, then apply today