Job Description
Customer / Client Service Manager
Service Delivery ManagerJob Location: SouthendJob Salary: Up to £30,000Fixed Term Contract - 12 Months
The Role:We’re looking for a highly organised and proactive Service Delivery Account Manager to support the smooth running of key client accounts. This is a fantastic opportunity for someone with strong admin, coordination, or customer service experience who wants to build a career in account management or operations.You’ll play a key role in ensuring work is scheduled, tracked, and delivered on time, while building great relationships with both clients and internal teams.What You’ll Be Doing:
* Coordinating and scheduling works across multiple client accounts
* Acting as a key point of contact for client queries and updates
* Supporting the delivery of services in line with SLAs and KPIs
* Managing job progress, updates, and completion records (WIP)
* Producing reports and ensuring accurate data is maintained
* Assisting with invoicing and general account administration
* Liaising with engineers, suppliers, and internal teams to keep everything on track
* Handling any issues or delays and keeping clients informed
What We’re Looking For:
* Experience in a facilities' coordinator, or client support role
* Strong organisational skills and attention to detail
* Confident communicator with a customer-focused approach
* Ability to juggle multiple tasks and priorities
* Good IT skills (Excel, Outlook, CRM systems ideal)
* Experience within facilities, maintenance, or service-based environments is a bonus, but not essential.
Why Apply?
* Clear progression into operations roles
* Supportive and collaborative team environment
* Exposure to key clients and real responsibility from day one
* Stable, growing business with long-term opportunities
Apply Now:If you’re looking for a role where you can develop your coordination and client management skills in a fast-paced environment, I’d love to hear from you. # 4794178