Working on behalf of a local authority we are looking for experienced Homelessness/ Housing Solutions Advisors. Hybrid working, 2 days per week at the office in Redditch. Full time, 37 hours per week Monday to Friday paying £17 per hour PAYE, which is equivalent to £32,708 salary or £21.88 per hour through an umbrella. Applicants must have at least 3 years of experience in Homeless & Housing Solutions. Initially for 3 months, with potential for extensions and opportunity to become permanent.
Main duties
• Deliver superior quality Homelessness and Housing Solutions and Advice Services that are customer centric and have high regard for equality, diversity, understanding and respect for people and their individual circumstances.
• Act as the central hub for all approaches and enquiries to the homelessness, housing solutions and void and allocation service, committing to resolve all approaches and enquiries at first point of contact and where they cannot be resolved, ensuring timely co-ordination of onward referral to the right team or person.
• Operate a telephone duty system that ensures that all inbound telephone calls to the service are handled professionally and within any set service levels in operation at the time.
• Operate a professional customer facing triage service at public offices on a duty rota system, offering primary homelessness and housing solutions advice in accordance with Part VI & VII of the Homelessness Act, The Housing Acts, Homelessness Reduction Act and the Homelessness Code of Guidance, that enables customers to make informed decisions about their housing options and that enables you to make a decision to refer the case to a specialist officer through relevant systems and processes in operation at the time.
• In cases of emergency homelessness, undertake to find and secure temporary accommodation on behalf of specialist case officers • Promote self-service at every opportunity and encourage and provide professional and courteous assistance to customers in accessing all aspects of the service that have become digitalised, either in person in public offices, in writing or over the telephone.
Basic DBS required
Please forward updated CV for immediate consideration