Make every day count for someone living with a neurological condition. At Inspire Neurocare, we support adults with complex neurological conditions and acquired brain injuries to live more independent, meaningful lives. We deliver personalised rehabilitation, nursing care and therapeutic support that goes beyond traditional long-term care. As a relatively new service, this is an exciting opportunity to join us at a key stage in our development and play an important role in shaping a warm, welcoming and well-organised environment. We are looking for a compassionate, motivated and proactive Receptionist/Admin Assistant to be the first point of contact for resident's, visitors and healthcare professionals, ensuring that everyone who walks through our doors receives a warm and efficient service. What you will be doing As a Receptionist/Admin Assistant, you ll play a key role in helping our service run smoothly and ensuring everyone feels welcomed and supported. To do this well, the post-holder will bring a caring approach, professionalism, respect for confidentiality and a commitment to providing excellent customer service. Your responsibilities will include: To welcome and direct visitors, family members, resident's, professionals, stakeholders and contractors in person or on the telephone/email whilst providing a welcoming reception experience. To always focus on the customer experience, offering outstanding customer service including warmly welcoming people and providing refreshments. Making sure that all enquiries are dealt with professionally and effectively, ensuring that all information is redirected and dealt with accordingly. Handling incoming calls and emails professionally and confidently Coordinating and facilitating site visits for potential residents and their families Support the Business Administrator and other team members with any daily administration tasks. Ensure Reception and waiting areas are tidy, welcoming, and compliant with health and safety standards. Confident in managing enquiries both by phone and in person, and comfortable engaging with a diverse range of callers and visitors. Must be competent and comfortable with general computer use and with IT systems specifically Microsoft Outlook, Word and Excel. You ll take the time to get to know each resident and support them in a way that respects their goals, preferences and independence. More about the service: Location: 361 Fernhill Road, Farnborough, GU14 9EN At Fernhill Neurological Centre in Farnborough, we focus on empowering people to live with independence. Our approach goes beyond traditional rehabilitation and long-term care; we strive to tailor our nursing care and specialised therapeutic methods to align with each person's preferences and needs. This bespoke approach ensures that we not only meet but exceed the expectations for quality outcomes, enhancing the well-being and quality of life for those we support. At Fernhill Neurological Centre in Farnborough, our interdisciplinary team of experts, including neuro physiotherapists, occupational therapists, and speech and language therapists, work to tailor rehabilitation and care that improve people s lives The perks of being part of Inspire Neurocare: An annual salary of 26,982.40 (40hrs per week) 28-day holiday (inclusive of Bank Holidays) Workplace pension Opportunities for professional development and support for further career progression Wellbeing and lifestyle support for all staff Access to Blue Light Card Refer a friend bonus up to 750 per referral* Inspire Neurocare follows safer recruitment of staff for all appointments, It is a requirement that all staff understand it is each person s individual responsibility to promote and safeguard the welfare of residents. All candidates will be subject to a Enhanced DBS disclosure.