FORGE Burgess Hill, England, United Kingdom
Job Title
Warehouse Manager
Location
Gatwick
Employment Type
Full time / Permanent
Reports To
Operations Manager
Shifts
Monday to Friday
Job Summary
We are seeking an experienced and results‑driven Warehouse Manager with strong B2C experience to oversee daily operations in our warehouse. The ideal candidate will have hands‑on experience managing high volume e‑commerce fulfilment and a solid understanding of warehouse management systems, will be expected to be hands when required but not at all times.
Key Responsibilities
* Manage all day‑to‑day warehouse operations which includes receiving, picking, packing, shipping, and returns.
* Ensure efficient and accurate order fulfilment.
* Implement and optimise processes for inventory control, space utilisation, and material handling.
* Use WMS systems to track inventory, monitor performance and generate reports.
* Lead, train and supervise a team of warehouse operatives and team leads.
* Coordinate with customer service, logistics, and e‑commerce teams to ensure smooth order flow and resolve issues.
* Monitor KPIs such as order accuracy, on‑time shipping, inventory shrinkage, and return rates.
* Maintain compliance with health & safety regulations and company policies.
* Drive warehouse efficiencies by identifying and implementing process improvements to maximise productivity, accuracy, and cost‑effectiveness.
* Experience in managing a high number of SKUs and ensuring best operational practice.
* Set up, document, and maintain fundamental warehouse procedures and workflows across receiving, storage, picking, packing, shipping, and returns.
* Oversee the onboarding of new clients and products, adapting workflows to support a wide variety of brands and product types.
* Ensure compliance with retail customer requirements, including labelling, routing, and retailer‑specific standards.
* Leverage warehouse management systems (such as Mintsoft or similar) and barcode/EAN scanning technology to support real‑time inventory accuracy and operational excellence.
Requirements
* Proven experience (3‑5 years minimum) as a Warehouse Manager or a similar role in a B2C/e‑commerce environment.
* Experience with WMS and e‑commerce platforms.
* Leadership and people management skills.
* Excellent organisational and problem‑solving abilities.
* Familiarity with logistics and shipping software and processes.
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
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