A Warranty Engineer opportunity is now available with a long-established engineering business based in Birmingham. The company operates across multiple high-spec sectors and has developed a strong reputation for quality and customer service. With robust systems and a collaborative Quality function, they're now looking for someone to take ownership of all warranty returns and customer complaints, ensuring clear communication, root cause analysis, and a drive for continuous improvement. The role offers a salary circa of £40,000, flexible working hours, and long-term progression within a stable and growing business.
Warranty Engineer responsibilities include -
* Managing all warranty claims, product returns, and complaint investigations.
* Coordinating testing, root cause analysis, and implementation of corrective actions.
* Leading internal and external communication on warranty issues until closure.
* Reporting on warranty trends and ensuring accurate data in the system.
* Supporting PFMEA and control plan updates based on real-world issues.
Warranty Engineer - skills and experience:
1. Previous experience in warranty, customer complaints, or quality engineering.
2. Strong working knowledge of ISO 9001:2015 and customer standards.
3. Excellent communication skills with a proactive and professional approach.
4. Confident ...