Job description
Title: Accounts Officer - 103 3rd Floor Housing Centre, Belfast
1. Location: 103 - 3rd Floor Housing Centre, Belfast
* Hours: 37 hours per week, Monday-Friday, 9:00-17:00
* Pay Rate / Salary: £ per hour
2. About the Role
The Accounts Officer will support the Income Collection function by helping to ensure maximum income recovery across the Belfast Accounts Unit. The role includes assisting with debt recovery procedures, supporting legal processes, and working directly with customers to resolve arrears. The Accounts Officer will work closely with the Line Manager and internal teams to provide accurate information, maintain effective communication, and support high-quality customer service delivery.
3. Key Responsibilities
4. Assist the Line Manager in applying appropriate debt recovery procedures where non-payment occurs.
* Provide progress updates to Patch Managers on cases with ongoing legal proceedings.
* Carry out investigatory work, visits, and all reasonable methods of contact to resolve arrears issues.
* Carry out administrative tasks to support instructions to Retained Solicitors and County Court proceedings.
* Support the collation of evidence and preparation of cases for court, ensuring compliance with the Pre-Court Action Protocol.
* Assist with the investigation, preparation, and collation of evidence for former tenant debt cases in the Magistrates Court.
* Liaise with the Enforcement of Judgements Office, as directed, to ensure adherence to service level agreements.
* Respond to customer needs in a timely and consistent manner.
* Deliver a high standard of customer service tailored to individual customer needs.
* Interpret and apply policies and procedural guidance appropriately.
* Represent the Income Collection Unit/Designated Business Unit when dealing with customers and external/internal departments.
* Support Area Office and Income Collection management teams by producing facts and data for analysis.
* Work collaboratively with other teams to achieve collective income collection and debt recovery objectives in line with Build Yes principles.
* Organise and prioritise workload appropriately and independently.
* Undertake other relevant duties as required.
5. Essential Criteria
6. IT Proficiency: Intermediate
* 1-5 years' experience
* Access NI: Basic check required