ICT 1st LINE SUPPORT TECHNICIANKEY POINTSOnsite role based in Newark– £28KProvide first-line technical support to internal users across multiple sitesOpportunity to gain an ITIL Level 3 qualificationMix of service desk work, hardware/software support, and basic network/server monitoringFlexibility required for occasional out-of-hours work linked to major ICT projectsABOUT THE CLIENTWe’re supporting a well-established, forward-thinking public sector organisation with a strong people-first culture. They pride themselves on delivering a high-quality service to internal users and the wider community, with a real focus on employee wellbeing, development, and professional growth.The organisation fosters a supportive and inclusive environment, with regular engagement initiatives, recognition programmes, and a culture built around collaboration and continuous improvement. THE BENEFITSLocal Government Pension Scheme (career average)Generous annual leave entitlement, increasing with serviceFlexi-time scheme and family-friendly policiesFunded health cash plan and lifestyle benefits platform£10 per month gym membership at local facilitiesFree onsite staff parking (current arrangement under ongoing review)1 day paid volunteering leave per yearOngoing training and development, including a funded ITIL Level 3 qualificationTHE ICT 1ST LINE SUPPORT TECHNICIAN ROLEIn this role, you’ll act as the first point of contact for internal users, providing an effective and efficient response to all service desk enquiries. You’ll assist with troubleshooting hardware and software issues, maintain ICT inventories, and ensure systems remain compliant with organisational and infrastructure standards.You’ll support a broad range of technologies including servers, network routers, IP telephony systems, and Contact Centre applications. A key part of the role will involve preparing daily backups, checking processing accuracy, and investigating any failures. The position involves working across several sites, providing face-to-face support where needed, and ensuring service levels are consistently met. Occasional out-of-hours work may be required to support major ICT project deployments. ESSENTIAL SKILLSExperience providing 1st line or service desk supportKnowledge of hardware and software troubleshootingUnderstanding of Active Directory, Windows operating systems, and Microsoft 365Basic awareness of networking, routers, or server-level monitoringAbility to follow ICT standards, policies, and licensing requirementsStrong customer service skills with the ability to handle sensitive matters professionallyFull UK driving licence and access to a vehicle for travel between sites TO BE CONSIDERED:Please either apply through this advert or email me directly at tilly.nutkins@searchability.com. For further information, feel free to call me on 01244 567 931 / 07704152643.By applying for this role, you give express consent for us to process and submit your application to our client in conjunction with this vacancy only. KEY SKILLS1st Line Support, Service Desk, ICT Support, Desktop Support, Hardware, Software, Active Directory, Office 365, Networking, IP Telephony, Backup Management, Technical Support, Onsite Support, ITIL, Public Sector