Job Title: Automotive Programme Manager
Location: Farnborough / Hybrid
Salary: Competitive with a generous bonus + Company Car
Job type : Full time, Permanent
Working Hours: 40 Hours Per Week
Application Deadline: 31.01.2026
About Us:
At The Retail Performance Company (rpc), we support and partner with our clients to deliver exceptional customer experiences. From strategy and customer journey design to data-driven insights and people development, we provide end-to-end solutions that transform businesses and create lasting value. Our mission: to empower people and organisations to deliver outstanding customer experiences every day.
The Opportunity:
We're looking for a Programme Manager with strong automotive aftersales experience to lead the delivery of key initiatives, including Accessories Sales, Service Retention, and E-commerce development.
Please note that is essential for candidates to have Automotive experience to be considered for this role. Experience within Aftersales is also heavily desired but is not essential as training can be provided on this.
The role involves-:
Tracking performance, generating insights, and working closely with internal teams and dealer networks. A solid understanding of aftersales operations and emerging digital trends is essential
Lead & provide coaching for members of the team to ensure effective performance and target achievement at all levels. This will encompass from supporting new processes & adapting to business priorities, to supporting specific teams within the programme to improve results including training needs identification.
Regularly align with key stakeholders within the client organisation on relevant performance metrics, related initiatives, & support topics.
Excellent client relationship management skills are a must.
Lead review meetings with the team's data reporting analyst on performance metrics and ways to improve business results. Ability to interpret dashboard data & KPI metrics to interpret monthly reports, as well as find ways to keep improving the performance dashboard.
Identify novel opportunities to enhance team output of sales & customer retention performance within the retailer network and through direct channels. Compile best practices related to key customer support topics & develop innovative business development initiatives. Lead advise the client team on performance strategy & potential process improvements.
Provide dynamic project management & stakeholder alignment for on-going projects & developments.
Coordinate & lead periodic programme meetings to monitor performance & action plans progress.
Ability to communicate clearly and escalate effectively is key.
About you:
Professional experience:
Automotive industry experience is essential
Preferably Aftersales experience
Experience in business development desired
Project management & coordination experience
Previous Consulting experience
Strong communication and stakeholder management skills
Education:
Bachelor degree in business or related preferred
Language Skills & Licenses:
English (native level C2)
Full UK Driving Licence
Why Join Us?
Competitive Salary with Generous Bonus
Private Healthcare
Medical Cash Plan
Life Assurance
Note: We do not sponsor visas. Applicants must be eligible to work in the UK.
Please click APPLY to submit your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Customer Success Manager, Client Relationship Executive, Automotive Aftersales, Automotive Sales Support Manager, Customer Sales Support, Automotive Account Executive, Aftersales Account Manager, Sales Project Manager, Sales Support, BDM, Business Development may also be considered for the role.
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