Grants and Welfare Services Administrator (known internally as Support Services Coordinator)
Location : Hybrid Working (Home and Office in Redditch); Minimum one day per week in the office
Employment Type : Part:Time; 20 hours per week (Monday to Friday); FTE 35 hours)
Salary : GBP 28,000 to GBP 30,000 pro:rata (depending on experience)
Cavell is the charity supporting the nursing and midwifery family through tough times. We provide grants, advice and a listening ear to Nurses and Midwives who may feel alone and are struggling to cope. We are a small and friendly team committed to ensuring no Nurse or Midwife faces tough times alone.
The Role
To provide efficient and holistic support across Cavell. This role will support various services across the organisation, with a focus on giving colleagues the support they need to fulfil their roles as well as directly engaging with beneficiaries and coaching clients.
Person Profile
This role would suit someone who is organised and is adept at following processes and procedures and understands the importance of accuracy and attention to detail. The ideal candidate will have a friendly, positive and nonjudgemental attitude and will be professional, empathetic and have effective communication skills and a desire to support colleagues to fulfil their roles to the best of their ability.
Main Responsibilities
Please note, this role will require the successful candidate to review information which may contain distressing or triggering themes, including domestic abuse, homelessness, violence or mental health concerns. Looking after ourselves is important at Cavell and staff can access support through peer:peer supervision, Line Manager support and access to an Employee Assistance Program.
Support Team Administrative Support
Providing administration support to the Support Team, including but not limited to:
Review applications and accurately record key information onto the CRM system (Salesforce). Accurately input, update and maintain records and case data in Cavell s CRM (Salesforce) and related systems. Assist with correspondence and follow:up communications to applicants and beneficiaries. Answer telephone calls from prospective and existing applicants. Liaise with individuals over the telephone and in writing. Reporting requirements, as necessary. Other duties as delegated to the post holder in support of the delivery of the service.
Wellbeing Conversations Coordination
Providing administration support to the Wellbeing Conversation Team, including but not limited to:
Answer initial telephone and email queries about the wellbeing conversations service. Send follow:up booking emails to clients. Maintain client data within the CRM, ensuring accurate records. Assist with the production and distribution of materials relating to the wellbeing conversations service. Other duties as delegated to the post holder in support of the delivery of the service.
Person Specification
Skills, Knowledge and Experience
Essential:
Educated to GCSE level or equivalent with good standards of literacy and numeracy. Excellent computer skills and proficiency in Microsoft Office (Word, Excel, Outlook, Teams). Experience of working with CRM systems or databases. An understanding and working knowledge of confidentiality and data protection issues. Excellent attention to detail and ability to maintain accuracy when recording information, data entry and record keeping. Strong organisational and time management skills with ability to prioritise effectively. Excellent communication skills over the telephone and in writing. Emotionally resilient and able to seek support from colleagues when experiencing an issue. Ability to handle confidential information sensitively and appropriately. Ability to work with minimal supervision, use own initiative and make decisions in line with policies and procedures.
Desirable:
Experience of working within a grant:giving charit