Overview
Were looking for a Field Support Engineer to deliver vital technical support across our Northern clinics. This is a hands-on, dynamic role where no two days are the same, ideal for someone who thrives on variety and making a real impact.
Location: Midlands (Hybrid with expectation to travel 4 days per week with typically one admin day)
Contract Type: Permanent, 35 hours per week
Salary: Starting from £27,565.01 - £30,459.33 dependent on experience
Role reporting: Part of the UK IT Support team; reporting to the Technology Solutions Manager. The role involves both technical support and project work across multiple technical areas with travel around the Midlands to clinical and treatment sites. Some time in office or home working when not setting up or supporting sites. You will collaborate with the wider Global Information Services team and in-country IT teams.
What can we offer you?
* Competitive family-friendly benefits to support your family and working life
* Market leading Aviva pension provider up to 5% employer contribution
* Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
* Perks and discounts at over 4,000 retail and hospitality outlets through the Blue Light Card
Key Responsibilities
* Manage technical support for site commissioning projects and oversee daily and project workloads.
* Provide visibility of site incidents, priorities, and schedules to stakeholders.
* Support onsite incidents and requests across multiple technology areas.
* Develop relationships with stakeholders to improve onsite support processes.
* Proactively identify and resolve issues before service is affected.
* Review and update IT support documentation to enhance the knowledge base.
* Evaluate operational procedures and policies for best practices.
* Manage IT assets.
What Were Looking For
* Previous experience as a Field Support Engineer or similar.
* Ability to learn new skills quickly and easily.
* Proven experience working to and achieving targets.
* Demonstrable problem solving and troubleshooting skills.
* Proven experience of providing end user support, including call logging, support progression and incident resolution.
* Experience in using and maintaining knowledge base.
* Microsoft Azure AD, M365, Exchange Online, SharePoint, InTune.
* Demonstrable working knowledge of supporting Microsoft Windows 10 and MS Office applications.
Additional Notes
Note: All content has been consolidated from the provided description to remove duplicates and ensure clarity. For interview preparation and further details, discuss during the interview process.
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