Join the Team as an Income Manager! Are you passionate about supporting vulnerable adults in their housing journey? We are partnering with a not-for-profit registered provider of supported housing, dedicated to making a difference across the UK. We are currently seeking an enthusiastic and dedicated Income Manager to join our dynamic team in Leicester. Position: Income Manager Contract Type: Permanent Annual Salary: £42,000 - £46,000 Working Pattern: Full Time Role Purpose: As an Income Manager, you will play a vital role in ensuring that customers can sustain their tenancies through a customer-focused approach. Your efforts will foster a culture of early intervention and arrears prevention while managing rent and service charge income effectively. Key Accountabilities: Arrears Management:- Oversee a portfolio of arrears cases, proactively contacting customers to apply consistent management processes. - Collaborate with colleagues and external agencies to help customers meet their financial obligations, preventing arrears and establishing clear repayment plans. - Manage the end-to-end arrears process, issuing legal notices and representing the organisation in court when necessary. Tenant Engagement:- Handle challenging conversations with empathy, building rapport with customers to support their tenancy sustainability. - Provide annual statements to all customers and assist with additional statements upo...