Customer Experience Advisor needed for a fast-growing business in Tunbridge Wells.
The Customer Experience team provides full support to selected customers and ‘manage' all areas of the customer's account.
I am looking for a Customer Experience Advisor who is passionate about providing high standards of customer service and delighting customers. This role will be to provide comprehensive support and exceptional service levels to enrich customer journey. Providing support to our customers as well as our Account Management team, setting them up for success and taking a proactive approach to customer care and customer engagement.
Responsibilities:
1. Monitoring Service Tickets from start to completion.
2. Reviewing and validation of service job sheets for accuracy.
3. Validating Service Reports (Job sheets) from 3rd Party Suppliers.
4. Validating Warranty Status on service tickets.
5. Closing Service Tickets.
6. Raising customer invoices for service tickets.
7. Liaising with customers – Purchase Order requirements
8. Liaising with internal technical support to validate product usage.
9. Liaise with 3rd party suppliers regarding service levels.
10. Escalations to 3rd party suppliers.
11. Service Ticket queries and follow through to resolution.
12. Support Account Managers on ticket volume reports for key accounts.
13. Attend 3rd par...