At Scotbeef, we produce high-quality innovative primary and value-added red meat products to the UK retail sector, foodservice, and export markets.
We are a family-owned business with more than 100 years of experience in supplying high-quality meat products. Our company was founded in 1920 and is now run by the 4th generation of the Galloway family.
We have an exciting opportunity for a Customer Accounts Administrator to join our team at Scotbeef East Kilbride.
The main function of this role is to support effective client relationships and strategies to increase customer base and help ensure all deliveries are made in a timely manner, complaints are resolved, and we deliver utmost customer satisfaction.
Main Responsibilities:
* Support the delivery and tracking of Scotbeef’s sales targets for specified account(s).
* Develop and maintain relationships with your focus customer(s), helping sell-in and administer delivering a brilliant JBP to maintain Scotbeef’s strategic position.
* Provide administrative requirements for the demand forecast for your account(s), working collaboratively with purchasing and supply.
* Support the development of potential new customer bases to effect market share growth.
* Feed back customer insights to the business and deliver performance course-correcting plans.
* Maintain Scotbeef’s customer knowledge data and admin.
* Monitor and evaluate performance reviews against customer expectations on a regular basis – Account KPIs.
* Complete preparation and administration for the annual budget and profit business plans.
* Ensure compliance with all company and legislative requirements including but not limited to Food safety, Health & Safety.
* Maximise own and support team performance, efficiency and service levels and drive employee engagement.
* Develop own and support others’ enhanced and future fit employee skillset and flexibility especially results focussed relationship fostering.
* Support trainee development to ensure the ‘next generation’ workforce.
Skills Required:
* Strong numeracy, IT and report writing skills.
* Good interpersonal and communication skills.
* Results driven, with sound commercial thinking and able to act as brand ambassador.
* Enjoys challenge and variety.
* Flexible, adaptable and keen to support others’ development.
* Proactive in approach to workload.
* Accreditation Food Hygiene equivalent at minimum level 2 or willing to work towards.
* Speaking, writing and understanding excellent spoken and written English language. (This is an essential health & safety, traceability, management and quality control requirement which will be tested as part of the recruitment process).
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