Overview
The Role:
OurCustomer Solutions Centre Advisorsare the face of Solus and work closely with Aviva,demonstrating our values and work principles.You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer.
The team work together to create a supportive andcollaborative environment, which focuses on the customer and what matters to them.OurCustomer Solutions Centre Advisorsidentify opportunitiestopromote customer satisfaction and help embedcustomer focusedcultureboth in our customer contact centre in Warrington and around our 25 UK sites.
No two customers are the same and our focus on'gettingpeopleback to normal'is at the heart of what we do.
Opportunities and progression available for those displaying the right capabilities and behaviours.
We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers.
Qualifications
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning a...