Arcus FM Worcestershire, England, United Kingdom
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Job Details
* Location: Worcestershire, England, United Kingdom
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Information Technology
* Industry: Facilities Services
Job Description
We are seeking Customer Support Coordinators to join us on a part-time basis (16 hrs/week) to work weekends at our Redditch site. You will be the first point of contact for stores requiring assistance, handling reactive calls, creating Work Orders, chasing Engineers, and providing updates.
Ideal candidates will have a confident phone manner, be assertive when needed, and capable of handling challenging situations with professionalism. You should have the ability to learn quickly and retain information, as you will be using multiple systems to assign jobs to the appropriate Engineers.
Opportunities for career progression include completing an apprenticeship and gaining valuable experience in customer support roles.
Qualifications and Skills
* Customer service experience, preferably in call centers or retail sectors
* Great listening and problem-solving skills
* Flexible with a positive 'can-do' attitude
* Ability to handle challenging conversations professionally
Benefits
* Salary: £25,397 (pro-rata) per annum
* 4% bonus, subject to targets
* 25 days annual leave + Bank Holidays
* Group personal pension scheme with matched contributions (5-6%)
* Life Assurance
* Funding for training and sponsorship schemes
* Discounts, vouchers, and financial aid programs
Apply today by clicking the ‘apply’ button. Requisition ID 2025-7550
Additional Information
* Worcestershire, England, United Kingdom
* 2 weeks ago, 1 week ago, 2 weeks ago (posting dates)
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