Tenancy Management Officer
Location: Bracknell
Duration: 3-4 months
Hourly rate: £18.37–£24.00 per hour (depending on payment type)
Overview
Sellick Partnership Ltd is assisting a well-established housing association with the recruitment of a Tenancy Management Officer to join their neighbourhood and estates team to deliver a proactive tenancy and property management service within their patches.
The purpose of the Tenancy Management Officer is to provide an exemplary customer experience through a proactive and comprehensive housing management offer, being visible, approachable, and collaborative while acting as the trusted face of organisational accountability for the quality of homes, neighbourhoods and services.
Key Duties and Responsibilities
* Deliver a proactive face‑to‑face tenancy management service, building relationships with new customers within a patch.
* Support the customer journey at key stages such as viewings, new tenancy visits, tenancy audits, end‑of‑tenancy visits, and property inspections for mutual exchanges and transfers.
* Oversee complex general enquiries and provide information to support complaint resolution.
* Deal with applications for succession, assignment, and other tenancy‑related matters in line with legislation, policy and the tenancy agreement.
* Support the Housing Project Lead with the letting of new‑build properties and embedding new neighbourhoods.
* Take appropriate tenancy enforcement action, including legal proceedings when required for breaches of tenancy, such as tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding, and abandonment.
We support applications from candidates of all backgrounds and circumstances.
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