South Western Ambulance Service NHS Foundation Trust
Resourcing Technical Compliance and Systems Manager
The closing date is 25 May 2026
We are seeking a specialist Resourcing Technical Compliance and Systems Manager to lead the effective operation, security, and development of the Trust's resourcing and rostering systems. The post holder will be the Trust's expert for GRS, acting as the first point of contact for system queries, enhancements, and user access governance, while keeping abreast of market developments and advising on best‑fit solutions.
This pivotal role will ensure the accurate recording and management of contracted hours, bank and overtime hours, and all absence data, with accountability for pay accuracy in line with Agenda for Change, contractual terms, Trust policies, and legal requirements.
As a workforce data specialist, you will ensure the availability of high‑quality workforce information to support effective workforce and vehicle utilisation, service planning, performance monitoring, and service development across the Trust.
Main duties of the job
The post holder will maintain expert knowledge of roster and workforce systems, monitoring developments across the marketplace and advising the Trust on the most suitable resourcing solutions. Acting as the first point of contact for all GRS system queries and enhancements, the role holds primary responsibility for system security, including the setup, maintenance, and review of user access rights.
The role ensures the accurate recording of contracted, bank and overtime hours, as well as all absence data, and is accountable for ensuring pay accuracy in line with Agenda for Change, contractual terms, Trust policies, and legal requirements.
The post holder will also ensure the provision of high‑quality workforce data to support workforce and vehicle utilisation, service planning, performance monitoring, and service development.
About us
Working for our Trust is an experience like no other. We deliver emergency and urgent care 24 hours a day, 365 days a year, across the largest ambulance region in England. Handling an average of 2,650 incidents every day, we are passionate about delivering outstanding care and continuously improving outcomes for our patients.
Our commitment to excellence sits at the heart of our new five‑year strategy, placing continuous improvement in patient care at its core. If you're looking to make a real difference to people's lives while working in a beautiful and diverse part of the country, we'd love to hear from you.
In return, we offer the training, resources, and development you need to thrive, supported by our award‑winning Staying Well Service.
Benefits include:
* Generous annual leave (up to 307.5 hours with long service)
* Pay enhancements for out‑of‑hours, shift, and overtime working
* Career and salary progression opportunities
* Car leasing scheme
* Access to a wide range of UK‑wide discounts
Person Specification
Education and qualifications
* Educated to degree level or equivalent
* Evidence of higher education or equivalent experience
* SQL Certification
* Evidence of competency in IT or Data entry – such as NVQ in Business Admin, CLAIT, C&G ECDL or equivalent experience
* Full Driving Licence
* Qualification in Service Improvement or system administration
Previous experience (Paid/ Unpaid relevant to job)
* Office and Team working experience
* Experience with Microsoft IT package
* Experience of mentoring and training
* NHS Experience
* Scheduling or resource management experience
* Experience working within strict policy or legislation such as Working Time Directives
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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