Payroll & Banking Customer Care Administrator
Salary: £19.656 per anum
Hours: 30 hours per week
Type of contract: Permanent
Location: Office based, Worthing, West Sussex
Reporting to: Senior Banking & Payroll Officer
Overview:
Are you highly organised, great with people, and passionate about supporting others to live independently? Join us at Independent Lives as a Payroll & Banking Customer Care Administrator and help make a real difference in the lives of people who employ their own personal assistants using Direct Payments.
This role is perfect for someone who enjoys a balance of customer service, administration, and problem‑solving — all while being part of a friendly, supportive team.
Role Overview
In this role, you’ll be the first point of contact for payroll and banking enquiries, offering clear guidance and reassurance to customers. You’ll support people to submit their hours, understand payroll processes, and resolve everyday queries. Alongside this, you’ll manage banking tasks such as reconciling statements, keeping records up to date, and processing payroll information, including payslips and HMRC submissions. Your work will help ensure customers receive a smooth, reliable service.
What We’re Looking For:
Skills & Experience
1. Excellent customer service and communication skills.
2. Strong administrative experience and confidence working with documents and data.
3. Good knowledge of Microsoft Office, including Excel and Word.
4. The ability to manage a busy, varied workload with accuracy and attention to detail.
5. Experience in payroll or financial administration (desirable but not essential).
6. An understanding of HMRC requirements (desirable).
Values & Approach
7. A person‑centred mindset and willingness to adapt to customer needs.
8. Commitment to equality, diversity, and inclusive practice.
9. A proactive, positive attitude with a focus on continuous improvement.
10. Strong teamwork skills and the ability to support colleagues.
11. Motivation and enthusiasm for helping others live independently.
Why Join Us?
This role offers the chance to make a meaningful difference by supporting disabled people to manage their Direct Payments while building valuable experience in payroll, banking, customer care, and the charity sector. You’ll be part of a supportive team that values quality, accuracy, and compassion, and you’ll have the opportunity to grow your skills within an organisation that is deeply committed to its mission and to the people it serves.
Apply for this post online
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