* Team: Business Operations
* Reports to: Managing Director
* Location: Poole
We are seeking an experienced and dynamic General Manager to join our team on a maternity cover basis for 1 year. This role offers an exciting opportunity for a motivated professional to lead and oversee daily operations, ensuring efficiency, excellent customer service, and improving operational processes.
Key Responsibilities
Finance:
* Maintain and update the business forecasts, ensuring accurate financial planning.
* Provide reporting for our Senior Leadership Team, supporting strategic decision-making.
* Conduct P&L reviews, reporting monthly financial adjustments.
* Manage billing operations, including issuing invoices, reviewing recurring revenue, and ensuring accuracy.
* Raise payments and conduct bank reconciliation.
* Support credit control processes, ensuring timely payment collection and financial stability.
* Issue customer statements and direct debit notifications, ensuring accurate billing communication.
* Oversee and optimise the finance suite systems and workflows.
Operations:
* Lead the Business Services team, providing leadership, management, and accountability to ensure operational efficiency, team development, and business success.
* Identify areas of improvement in operational processes and implement changes that enhance efficiency.
* Maintain and track key operational and financial metrics, presenting regular reports to senior leadership.
* Oversee office logistics, ensuring smooth daily operations of the business.
* Maintain and update company policies and procedures, ensuring compliance with industry regulations, health & safety, ISO 27001 and GDPR standards.
* Implement and manage ConnectWise PSA updates and system changes.
* Maintain accurate records of contracts, assets, and renewal dates internally and for clients, ensuring compliance with service agreements.
* Assist the sales team with contract preparation, amendments, and updates.
* Compile board meeting updates, providing financial and HR insights and updates.
* Organise and coordinate company events to enhance team engagement and morale.
HR:
* Oversee HR-related functions, acting as the key liaison between the business and our outsourced/group HR team for all internal matters.
Essential experience and skills:
* A minimum of 2 years’ experience in a similar role/environment.
* A clean UK Driving license and own car.
* Proven experience in a General Manager or Operations Manager role (or similar).
* Strong leadership, communication, and problem-solving skills.
* Ability to work in a fast-paced environment and adapt to challenges.
* Financial acumen and experience managing budgets/forecasts.
* Excellent organisational and decision-making abilities.
* Availability to commit to the full maternity cover period.
* Previous experience in a B2B IT-related industry.
Technical Knowledge:
* Familiarity with Xero, finance systems, HR management systems, ConnectWise PSA (desirable)
Qualifications:
* Business Management/Operations Management or a related field degree
* Professional qualifications (desirable but not mandatory)
* ISO 27001 knowledge (desirable)
* Equivalent experience and knowledge
This role is suitable for someone who:
* Is confident, a team player, structured, accurate, and reliable – you are the anchor and first point of contact for both internal and external stakeholders.
* Enjoys working in a fast-paced environment and wants to develop their career.
* Has a can-do attitude, an eye for detail, is approachable and genuine.
* Takes pride in consistently delivering excellent service, both internally and to our clients.
* Constantly looks for improvement and efficiencies.
Apply to join us in Poole.
Some of the great things about working at QuoStar
In addition to all the basics: competitive salary, contributory pension scheme, 25 days holiday plus UK Bank Holidays, we also offer…
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