AG Hotels is looking for an experienced Host/Hostess-F&B for our Best Western Plus Pinewood, Manchester Airport- Wilmslow Hotel someone who is passionate about customer service and has a positive and people - pleasing mindset.
Key Responsibilities:
* To host breakfast/ dinner and evening socials, making sure guests are greeted with a warm smile
* Maintain a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly
* Set up of all front of house food areas prior to service periods, ensuring all areas are clean, presentable and accessible for the guests
* Serve food to the customers ensuring a fast and courteous guest service
* Ensuring all health and hygiene standards are followed
* Clean tables, complete closing duties and re-stock tableware and other supplies
* Ensure any anticipated issues are communicated promptly to the Duty Manager/ Head Chef
* Collect feedback from the guests and ensure any requests/issues are managed accordingly
* Uphold company grooming standards and F&B service etiquette.
Skills:
* Ability to work independently
* Pleasant personality with excellent guest service orientation.
* A successful background working in hospitality/food and beverage environment
* Attention to detail
* Excellent organisational skills and ability to work under pressure
* Excellent communication and interpersonal skills
* Flexibility to work early morning and late evening shifts, weekends, and holidays.
The candidate should be fully flexible to work on weekends and bank holidays.