We are looking to recruit a Claims GRC Coordinator on a 12-month fixed term/ secondment basis. The role is based within our busy Claims function in Newcastle.
We are looking for someone to provide essential administrative and coordination support to the Claims department, ensuring effective communication, regulatory compliance, and process governance. This role is responsible for managing internal communications, oversight meeting administration, documentation control, and stakeholder coordination, contributing to the smooth and efficient operation of the Claims function. This role also supports internal facilitation requests, ensures adherence to company policies, and maintains a high standard of professionalism and accuracy in all tasks.
We’ll provide all the training you need to reach new heights and continue to support you in creating a tailored development plan so that you can take your career to the next level.
Are you ready for your next career challenge? Apply now!
Responsibilities
* Manage the production, approval, distribution, and record-keeping of claims-related communications in line with the agreed communications strategy.
* Ensure claims-related process documentation is created, version-controlled, stored correctly, and compliant with internal governance standards.
* Maintain and coordinate the schedule of claims oversight meetings, including agenda, minute taking, action tracking, and distribution of outcomes.
* Ensure leadership packs, folders, and documentation are kept accurate and up to date.
* Support the management and upkeep of shared team resources such as spreadsheets, mailboxes and shared communication channels.
* Coordinate the Claims department calendar, liaising with key stakeholders (e.g. senior leaders, supplier managers) to gather timely content.
* Carry out periodic administrative tasks to ensure timely record-keeping and support for the wider Claims function.
* Complete any other task as may reasonably be required in order to support business needs.
* Develop and maintain strong relationships with colleagues and stakeholders across the business to ensure the efficient operation of the Claims Department.
* Conduct yourself in a positive and professional manner, presenting yourself as an ambassador for the company, adhering to the set People and Culture policies and procedures at all times.
* You operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes and procedures are implemented, understood and adhered to.
Knowledge, Experience and Qualifications
* Strong understanding of administrative processes within a regulated or corporate environment.
* Familiarity with data protection regulations (e.g. GDPR) and governance practices (desirable).
* Awareness of FCA requirements or financial services regulation (desirable).
Skills & Competencies
* Proactive with strong initiative and problem-solving skills.
* High attention to detail with a methodical and structured approach to tasks.
* Strong organisational skills; able to prioritise effectively and manage multiple deadlines.
* Confident in gathering and presenting information in a structured and accurate format.
* Excellent communication skills (written and verbal).
* Able to challenge conventional methods constructively and contribute to process
improvements.
* Competent user of Microsoft Office tools (Word, Excel, Outlook, Teams).
* Capable of managing multiple stakeholders and maintaining professional relationships.
Experience
Previous experience in a coordination or administrative support role (ideally within insurance, claims, or a regulated sector).
Experience supporting senior stakeholders and managing sensitive or confidential information.
Experience with documentation control and governance procedures (desirable).
Behaviours
Professional, positive, and proactive approach to work.
Reliable and trustworthy with a strong sense of responsibility.
Collaborative and adaptable team player who supports others and contributes to team success.
Comfortable working in a fast-paced and regulated environment.
Approachable and always demonstrates integrity, discretion and confidentiality at all times.
Why Join Us?
We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career.
We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:
Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
Unmatched Work-Life Balance.
Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.
Our community’s unwritten rule is to be as flexible as we can be. We understand life happens, and on occasion, we all need a bit of give and take in our day. We don’t want you missing your child’s school play, or the new fridge being delivered. We believe our colleagues should have choice, flexibility, and balance in their home and work life, and we are committed to fostering a diverse, equitable, and inclusive environment where everyone feels valued and supported, including embracing neurodiversity and ensuring all individuals have the tools and opportunities they need to thrive.
We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.
We offer:
* Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday*
* 5% Discretionary Annual Bonus*
* Healix Private Medical Insurance Options*
* 3 x Annual Salary Life Assurance*
* A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.
* Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.
Subject to company performance and completion of probation
Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics)